How are you transforming your customer experience?
Uninterrupted Support, Unmatched Satisfaction - 24/7 Customer Care at Your Service!
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Unlocking the Power of 24/7 Support:
Studies have shown that businesses offering round-the-clock customer support experience an average of 30% increase in customer satisfaction, a 20% boost in customer loyalty, and a 15% improvement in overall reputation.
Providing timely assistance regardless of the time of day ensures unparalleled customer care and solidifies your reputation as a responsive and reliable partner.
Why Choose TechTonic?
TechTonic is a leading support company, founded in 2018 with a commitment to providing reliable and personalized technical and customer support solutions. Our team of experts is dedicated to empowering individuals and businesses to operate more efficiently and effectively.
Forget the high costs of setting up an in-house support team
Embrace the flexibility to easily scale support services
Focus on core business activities and strategic priorities
Experience the transformative power of 24x7 support outsourcing with us. Whether you're a small, medium, or large company, our tailored solutions offer cost-effective, scalable, and expert support services to elevate your customer experience, drive operational efficiency, and fuel business growth.
Join us today to unlock a world of round-the-clock support, enhanced customer satisfaction, and strategic focus on what truly matters - your success.
Solutions Offered
We provide a range of service delivery choices, each crafted to seamlessly integrate our teams with your brand and exceed your customers' expectations
Tier-0 Consulting
Tier-0 represents the self-service or ticket deflection aspect of every support plan. Our Knowledge Architects are available to assist you in crafting, structuring, and showcasing your knowledge base articles in a manner that empowers customers rather than causing frustration by maximizing your chat widget or just simply updating keywords and tags to easily find those FAQs.
Let us help you keep out time-wasters.
Shared Services
Our team of extensively trained agents, located globally, supports a variety of products and services around the clock. They have mastered the ability to quickly get integrated to a multitude of business operations ranging from legal, healthcare, restaurant management, finance, education, and entertainment. They make omni-channel technical support and phone answering services a breeze!
With our existing team, we can quickly ramp up this service within days.
Dedicated Teams
Business support services such as ours often have access to a pool of skilled professionals with expertise in various industries, allowing companies of all sizes to benefit from specialized knowledge and resources.
Having a ready pool from our SS model, our customers enjoy the flexibility to easily scale support services up based on business needs without the burden of hiring and training additional staff.
About Us
They say love is the greatest motivator, in this case, it truly is.
TechTonic is a dedicated team of tech enthusiasts committed to providing top-notch technical support and solutions.
It all began when we noticed a pattern of losses emerging each time we failed to prioritize our people and customers due to poor decisions from top leadership. So we finally decided to put our heads (and resources) together to be our own bosses.
We do not overpromise, in fact, one of our biggest strengths is our honesty and transparency. Our mission is to deliver reliable, accessible, and personalized support, ensuring that our clients can harness the full potential of technology and maximize 24x7 support coverage. Whether it's troubleshooting, system optimization, or expert advice, we are here to make your customer's experience enjoyable and memorable.
We did not exactly think we'll bare our souls in this section of the page but here we are. We feel that our current and future clients deserve to know our history and maybe get an insight into what drives us as a company.
At TechTonic, we believe that everyone deserves a smooth and hassle-free customer experience journey, and we are here to make that a reality.
Our hearts on our sleeves
We don't usually settle for less, our OCD and tendency to be perfectionists make sure of that.
Mission
To deliver exceptional support and innovative solutions to empower individuals and businesses in the digital age.
Values
Integrity, Expertise, Innovation, Customer-Centric Approach.
Vision
To be the go-to source for comprehensive and reliable tech support, setting the bar higher for standards of excellence.
Our Blogs
Is outsourcing the right move?
Feeling anxious that your customers are not getting the best value from your company? Has interest tapered off after the initial launch and you're no longer getting much traffic?
Why remote work has become a trend
In the contemporary interconnected world, businesses are no longer constrained by geography in their pursuit of exceptional talent. Outsourcing, which involves contracting work to a third party has...
The Great Shift: Why are employees embracing remote work
The conventional office setting is currently confronted with a new competitor: remote employment. Why has it become popular?
Frequently Asked Questions
Get in touch with us
Think everything you've read so far hits the spot? Let's party!
+17792056001
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All day, everyday
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One core principle binding us is the hate for traditional offices and long hours spent on grueling commutes in any major, self-respecting cities. However, our business is headquartered in the Philippines due to our love of the digital nomad lifestyle and the beaches, as they say, are seriously more fun in the Philippines!
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